Our People

Administration

Mike Douglas
Mike's Award
Mike's Award

Mike Douglas

General Manager

Having recently celebrated over 45 years in the auto industry, Mike Douglas has had much time to fine tune his way of doing business. "Customer respect and product knowledge are paramount" says Mike..."and more today than ever"

His 27 years with Jimmy Lapointe have been successful ones. Douglas is known in the business as having one of the highest percentages of customer repeat business and that speaks volumes.

Charlotte Croft-Larocque

Charlotte Croft-Larocque

Reception

sysadmin@petawawa.toyota.ca

Born and raised on a farm outside of Bancroft. Looking forward to learn more about what the Ottawa Valley has in store for her and her family. With many years’ experience being front line, customer care, she is delighted to be our new welcoming face for Petawawa Toyota.

She is exited to grow and learn with the Petawawa Toyota Team.

Sales & Leasing

Steve MacLean

Steve MacLean

Sales Manager

smaclean@petawawa.toyota.ca

Growing up in the military means a lot of his friends are stationed at CFB Petawawa and a lot of young soldiers drive vehicles from Steve. But when he's at home in Eganville his wife gives the orders and he marches to the beat of a different drummer, his son and daughter.

Greg Gardner

Greg Gardner

Business Manager

ggardner@petawawa.toyota.ca

I have lived in our great community for 5 years. I am very proud to say my Sister and her husband are both based a Garrison Petawawa and my daughter attends Bishop Smith. I have a wealth of experience in financial lending working in the automotive industry for 5 years and prior was a part of the banking industry for 4 years. I look forward in helping all of Petawawa Toyota's customers finding the right loan no matter what your credit situation is.

Keith Banks

Keith Banks

Sales & Leasing Representative

kbanks@petawawa.toyota.ca

Keith is a dinosaur in the car business department with his 20 years of service behind him. He has a loving family and likes to play golf once in a while. Come see him, he will give you the best deal and welcome you to our growing Toyota family.

Heather Leblanc

Heather Leblanc

Sales & Leasing Representative

hleblanc@petawawa.toyota.ca

I am happy to join the Petawawa Toyota family and I am looking to dealing with my wonderful customers, past and present, while making many friends along the way, with many years of excellent customer service. I am a happy military spouse and a very proud mother of two amazing kids and I look forward to many years of serving my customers.

"A trend setter in Automotive sales"

Please drop by for a coffee and chat, anytime.

Mike Publow

Mike Publow

Sales & Leasing Representative

mpublow@petawawa.toyota.ca

Mike has been living in Pembroke for the last 10 years including the past 7 in the automotive industry. He likes enjoying all of activities the Valley has to offer and he is continuing to look forward to being part of Team Toyota and selling you your next car.

James Chretien

James Chretien

Sales & Leasing Representative

jchretien@petawawa.toyota.ca

Ottawa Valley born and raised. Happily married to a Valley girl for 30 years, Jim enjoyed many years of servicing vehicles before getting into Sales. When relaxing on Sundays, it is “Nascar”, Monday to Saturday he looks forward to serving his past and future customers

Don Bell

Don Bell

Sales & Leasing Representative

don.bell@petawawa.toyota.ca

Known as Louie to those that know him best …Don was born and raised in the Pembroke / Petawawa area. As a proud father of three wonderful children and a loving husband, Don recently moved his family back to where it all began.  As a sale professional with over 18 years' experience, his product knowledge and superior customer service skills will make your purchasing experience an enjoyable one.

Parts & Service

Marc Lemire

Marc Lemire

Parts & Services Manager

service@petawawa.toyota.ca

Marc is our service manager, working here for 27 years in the automotive trade. He was born and raised in the Alice Township area. He is also bilingual, but most importantly " He is a legend in our industry who coaches his team to win the Toyota Canada's President's Award." This awarding the dealer ship with the title #1 Toyota Dealer in Canada.

Shelley Leech

Shelley Leech

Service Advisor

service@petawawa.toyota.ca

Started life in Lake Dore, moved to Pembroke - still here. I have been referred to as being an artistic animal lover. I suppose in the 25 years I've been at Petawawa Toyota parts and service dept. I've had the pleasure of meeting many new people and being a part of some of our customers life experiences. Most enjoyable, I would say is watching some of our future Toyota drivers growing up from infants to young adults. How time flies

Patrick Raglin

Patrick Raglin

Service Advisor

service@petawawa.toyota.ca

Patrick was born in Ottawa and raised in Rankin. As one of youngest person on the team, he already has 4 years' experience in Parts and Service. Patrick also won one of the Pinnacle Awards being #1 for 2016 This guy is also a genius with modern technology: He is "Electronics" guru, and in 2017 won the Toyota Pinnacle Award for Top Performer in Service Satisfaction.

Come see him, he will always be enthused to help you!

Amanda Gunter

Amanda Gunter

Service Coordinator Concierge

appointments@petawawa.toyota.ca

I am most excited to be joining the Toyota team! With over 10 years’ experience in customer service and sales, I am eager to serve our customer’s needs! In addition to being a happy military wife, I am a runner, a yogi and a painter and also love to cook! I’ve enjoyed getting to know our wonderful customers and am looking forward to helping them with all of their service needs in the future.